Your account at BP9 Privacy Our top priority

BP9 is a trusted online betting and gaming platform in Bangladesh. We take the privacy of our users seriously. This Privacy Policy ("Policy") explains how BP9 collects your personal information, how it is used, and the steps we take to keep it secure.

By using BP9's website or mobile app, you are considered to have accepted this Privacy Policy. We encourage you to read it carefully. If anything is unclear, our support team is always available to help.

BP9 collects certain information that is necessary to provide its services. Data is gathered in two main ways — directly from you (at registration or during transactions) and automatically (as you use the platform).

We only collect information that is genuinely necessary to provide our services. Collecting excessive or unnecessary data is not our practice.

BP9 uses collected data only for specific, defined purposes. We never use your information in ways you would not expect. The key reasons we use your data are outlined below.

• For creating, managing, and verifying your account — the foundation of our service.
• To securely process deposits, withdrawals, and other financial transactions.
• To detect and prevent fraud, money laundering, and suspicious activity.
• To personalize your gaming experience — showing you offers tailored to your preferences.
• To provide customer support — so we can resolve your issues quickly.
• To monitor and improve platform performance.
• To meet legal and regulatory obligations.
• To send you relevant promotional content where you have given your consent.

BP9 does not sell your personal data. In limited circumstances, information may be shared with trusted partners, and any such sharing is always governed by strict confidentiality agreements.

• Payment Providers: Information is shared with payment providers such as bKash, Nagad, and Rocket as required to process transactions.
• Law enforcement: Information may be disclosed to authorities in response to a court order or other legal obligation.
• Technology Partners: Limited data may be shared with trusted technology providers required to operate the platform.
• Fraud prevention: Information related to suspicious activity may be shared with industry-standard fraud prevention organizations.

BP9's website and app use cookies and similar tracking technologies. Cookies are small files stored in your browser that help improve your experience on the platform.

• Essential cookies: These are essential for login sessions, security verification, and core services. They cannot be disabled.
• Performance Cookies: Used to monitor platform performance. These do not reveal your identity.
• Functionality Cookies: Helps remember your preferences, language, and settings.
• Marketing Cookies: Used to show relevant promotions. You can opt out of these at any time.

BP9 uses industry-leading security technology to keep your data safe. Our security team monitors systems around the clock and responds immediately to any suspicious activity.

• 256-bit SSL/TLS encryption — all your data transfers are fully encrypted.
• Multi-Factor Authentication (MFA) — prevents unauthorized access to your account.
• Firewall & Intrusion Detection System — protects against external attacks.
• Regular Security Audits — systems are reviewed by independent third-party experts.
• Data Encryption at Rest — stored data remains encrypted at all times.
• Staff training — only authorized personnel may access your data, and only for specific, legitimate purposes.

Please keep in mind — no one can guarantee complete security on the internet. Keep your password safe and notify us if you notice any suspicious activity.

BP9 does not retain your data beyond the period necessary for its intended purpose. Retention timelines vary depending on the type of information and applicable legal requirements.

• Core account data is retained for as long as your account remains active.
• Financial transaction records may be retained for up to 5 years as required by law.
• Personal data is securely deleted within a defined period after an account is closed.
• Cookie and session data is typically cleared within 30 days.
• Data related to disputes or ongoing investigations may be retained for an extended period.

You have specific rights over your personal data. BP9 respects these rights, and you may exercise them at any time.

• Right of access: You have the right to know what personal information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Right to opt out: You can opt out of marketing communications at any time.
• Data Portability: You may request a copy of your data in a commonly used, portable format.

BP9 is an adults-only platform. We do not collect or process data from individuals under the age of 18, and doing so is strictly prohibited.

Parents and guardians are urged to contact our support team immediately if your child has been using our online gaming platform.

BP9 reserves the right to update this Privacy Policy as needed. Any changes will be published on this page, and the "Last Updated" date at the top of the page will be revised accordingly.

For significant changes, registered users will be notified by email or in-app notification. Continued use of the platform after any changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please get in touch. Our dedicated privacy team will give your matter the attention it deserves.

• Email: [email protected] — Privacy-related requests are typically responded to within 30 business days.
• Live Chat: Log in to the platform for 24/7 direct support.
• For General Inquiries FAQ Page View.
• For Terms & Conditions Terms & Conditions Page View.